Someone has to be trusted with your keys.
That is the whole business, really. Everything else, the prices, the schedules, the products, is downstream of it.
Hiring a cleaner is a strange kind of purchase. You are not buying a product you can inspect. You are deciding whether to hand a stranger a key to the place where your children sleep, and then leave for the day and hope.
Most of the industry treats that as a formality. You fill in a form. Someone calls you back and will not give a number until they have talked you through a package. A crew arrives, a different one each time, and you find yourself at the door trying to work out who these people are while pretending you are not.
We started Heron because that is a strange way to treat something so personal, and because the fixes are not complicated. They are just inconvenient for the companies doing it.
When can you call to book?
Heron answers calls 24 hours a day, seven days a week. Cleaning appointments are confirmed by phone, subject to availability; an online quote does not reserve a time.
The company started with a habit I couldn’t switch off.
I’m the person who straightens the towels in other people’s bathrooms. Who wipes the kettle while the tea is still steeping. Who cannot walk past a smudge on stainless steel. I’ve tried, it follows me into the next room. My family teased me about it for years. Then it occurred to me that the thing I couldn’t turn off is exactly the thing most cleaning companies never manage to turn on: caring about the last two percent, the part nobody’s checking.
So I started Heron, here in Oakville, with rules that felt obvious to me and apparently radical to the industry: clean every home the way I clean my own. Publish every price, so nobody has to bargain in their own kitchen. Send familiar faces whenever we can, because a door that’s expecting a friend shouldn’t open to a stranger. And when something isn’t right, tell us within 24 hours so we can arrange a free re-clean of missed agreed work. Not because a policy says so, but because I wouldn’t sleep otherwise.
Sadie Burki
Founder, Heron Cleaning · Oakville, Ontario · Rate card 2026-11-11
Three decisions, and what each one costs us
We publish our cleaning rates and selected-task prices. Use the pricing page to build a home quote and see what is included. Home size, selected rooms, optional extras and condition affect the total. Commercial and unusual work may need a walkthrough before the scope and price are confirmed.
We send a familiar cleaning team whenever possible. Scheduling around the same pair is harder than pooling crews, and sometimes life gets a vote, but the aim is simple: after three or four visits nobody has to explain anything. They know the house. They know the cupboard that sticks and which rug you like moved.
We pay well above minimum wage. That is why our recurring discounts stop at 20%. A cleaner who is paid properly and who is coming back to your home next fortnight behaves differently from one who was sent once and will never see you again. You can feel the difference in the corners of a room.
Every cleaner is background-checked before their first visit. Not because it is a nice marketing line, because we would not send someone into a family's home otherwise.
What we will not do
We will not quote you a number and then find reasons on the day. If something about your home would change the price. It is much larger than typical, or it has not been cleaned professionally in a long time, you hear that before we start, and you can say no. Never after, and never on the invoice.
Residential recurring visits have no minimum contract term. Please give at least 24 hours’ notice to cancel or reschedule. Commercial agreements can have their own written scheduling and notice terms; review those when confirming the work.
Tell us within 24 hours of service completion about missed or poorly cleaned work within the agreed service, and we will arrange to put it right at no charge. Unbooked extras and new mess are excluded. Statutory rights remain unchanged. Read the re-clean guarantee.
Modern on purpose
A lot of cleaning companies still run the way this industry did twenty years ago: a form to fill in, a wait for the call back, a price that only appears once someone has sized you up on the phone, and whichever crew happened to be free that morning. None of that builds trust. It just fills a pipeline.
Our published rates and calculator help you review the selected work before you call. We aim to send a familiar cleaning team whenever possible and confirm the booking, access and any agreed exceptions before the visit.
None of it is complicated. It's just newer than the way this business likes to work, and it leaves us nowhere to hide, which is exactly how we want it.
Two people. Everything brought with them.
Team size and visit hours are confirmed when booking, with supplies and equipment for the agreed work. Confirm the arrival window, safe access and any building requirements before the visit. You can arrange a key or lockbox code if you will be away.
If you prefer particular products, discuss them with us before the visit. We can use suitable, clearly labelled products when their instructions and the surface allow; unsafe, unlabelled or incompatible products may be declined.
Why Heron? The people you let into your home matter.
Cleaning feels better when you recognise who is at your door. We aim to send the same cleaning team whenever possible, every Heron cleaner is background-checked before their first visit, and the four things below are the promises the company is built on.
Upfront pricing
Build your selected clean online, then call to confirm the work, price and appointment. Unusual work and commercial premises may need a walkthrough.
The same team
Familiar cleaners who learn your home and how you like things done.
Supplies included
We bring the equipment and cleaning supplies. Your selected rooms and extras are itemized in your quote.
We make it right
Your cleaning is backed by our 24-hour satisfaction guarantee: tell us within a day and we re-clean it free.
- Background-checked before day one
- A familiar cleaning team on your recurring schedule
- Paid well above minimum wage: tips never expected
Where we clean
We are based in Oakville, so that is where we are fastest. We work across Burlington and Milton, and all of Mississauga on the same rate card.
Our home base
Joshua Creek, Glen Abbey, Bronte, River Oaks, Old Oakville, West Oak Trails, Uptown Core.
Across the whole city
Aldershot, Roseland, Millcroft, Alton Village, The Orchard, Headon Forest.
Including the new builds
Hawthorne Village, Beaty, Clarke, Old Milton, and post-construction work on new homes.
The next city over
Served city-wide on the same rate card, from Clarkson and Lorne Park on our border out to Erin Mills, Meadowvale and East Credit, with no surcharge for crossing the line.
Insurance and trust questions
In short: insured to $2 million, every cleaner background-checked, with a free re-clean for missed or poorly cleaned agreed work reported within 24 hours. See the guarantee terms below.
Is Heron Cleaning insured?
Yes. Heron Cleaning carries $2 million commercial general liability per occurrence ($5 million aggregate).
Can you send proof of insurance to my condo building or landlord?
Heron Cleaning carries $2 million commercial general liability per occurrence ($5 million aggregate). Call to discuss your building's requirements.
Are your cleaners background-checked?
Yes. Every cleaner is background-checked before their first visit, and we send a familiar cleaning team whenever possible, so after a few visits the people at your door are people you know.
What if something isn’t cleaned properly?
Tell us within 24 hours of service completion about missed or poorly cleaned work within the agreed service, and we will arrange to put it right at no charge. Unbooked extras and new mess are excluded. Statutory rights remain unchanged. Read the re-clean guarantee.
Do your vacuums have HEPA filtration?
Yes, HEPA-level. Every Heron team brings its own vacuum, and its manufacturer rates the filtration at 99.97% of particles at 0.3 microns, the efficiency a HEPA filter is defined by. The dust goes into a self-sealing bag, so fine dust and pet dander are trapped in the bag instead of being blown back into the room. It is the same vacuum on every clean, and there is no charge for it.
Ready to hand over the keys?
The price is already on the site. No quote form, call to book.