Privacy and website analytics

Building a quote

The website calculators calculate prices in your browser. To create a five-character reference code containing letters and numbers, we save your cleaning selections with Cloudflare. Previously issued reference codes remain usable. These references remain linked to the same selections and are not reassigned. Your quote describes the property type, size, chosen rooms, tasks and frequency. It contains no name, street address, email address, phone number or access code. A saved reference can reopen your cleaning selections and any coupon you attached. It does not reveal the email address used to obtain the coupon. Share your reference code or quote link only with people you want to see those selections and the attached coupon. Coupon ownership and eligibility are checked when booking.

The home calculator keeps your latest quote in this browser's session storage so you can open it on the booking page. Closing the browsing session or clearing this site's data removes that saved copy. A quote is not a reservation; booking is confirmed by phone.

Emailing your quote

If you request an emailed quote, we save your email address, selected cleaning details, quoted prices, rate card, request date and expiry in Heron Admin. A quote is valid for seven days, or until an included coupon expires if earlier. This is not a booking. Shared calculator references do not expose your email or the private saved quote.

The email form offers follow-up help and occasional cleaning offers by default. You can turn that option off and still request your quote. We record your choice and enquiry date. Marketing based on the enquiry stops when its permission expires unless we have separate valid consent. Expiry does not delete your contact details or quote. Every marketing email offers an unsubscribe link; an existing unsubscribe is respected. Contact us for access, correction or deletion requests.

Cloudflare Turnstile checks requests for abuse, and Cloudflare stores our quote records. Resend delivers the requested email. We limit requests using temporary hashed network and recipient identifiers. We do not send your entered email address to website analytics.

Booking and contacting us

When you contact Heron, you may provide your name, contact details, service address, cleaning preferences and availability so we can discuss and arrange your service. Access instructions may be needed for the visit. Please provide sensitive access information directly when arranging the service, rather than adding it to a shared quote link.

We use the information you provide to respond to your enquiry and arrange and manage the cleaning service. Contact us using the details above with questions about your booking records, how long a particular record is kept, or who needs it to provide your service.

Coupon signup and email offers

When you click “Email my $20 coupon”, you agree to receive your coupon and occasional Heron Cleaning offers. We store your email address, the consent wording and date, the contact address shown, and the coupon’s issue, expiry and use. We use Cloudflare to operate the signup and Resend to deliver email. Your email does not appear in your shared reference code. We use short-lived, hashed request limits to reduce abuse. Coupon signup records are available only to our admin team. We add consenting coupon signups to our mailing list when they sign up, without requiring coupon use or code validation. Unsubscribed contacts are excluded from the marketing list and exports. Every offer email includes an unsubscribe link. You can continue using the calculator without signing up.

Website analytics

We use Google Analytics automatically when you visit this website to understand page views and actions such as opening booking information or clicking a call or email link. Google receives website usage and browser/device information and may set analytics cookies. Heron supplies Google Analytics with a page address and referring page address that omit URL query information and fragments, including reference codes. Google signals and advertising personalisation signals are disabled in Heron's tag configuration.

Your browser settings or blocking extensions may prevent analytics from loading. See Google's privacy policy for Google's handling of that data. Website delivery through Cloudflare involves ordinary request information; see Cloudflare's privacy policy.

Unpaid accounts and third-party debt collection

If an account remains unpaid, we may disclose information reasonably necessary to recover the debt to registered collection agencies, legal advisers and courts where permitted or required by law. This may include the responsible customer’s name, contact details, billing or service address, agreed booking details, invoices, payment history and relevant communications.

Disclosure is limited to identifying the account, verifying the amount owed, resolving a dispute or pursuing lawful recovery. We do not share property entry or alarm codes, unrelated household information or unrelated sensitive records for collection purposes. This is not permission to disclose your debt to unrelated family members, neighbours or employers, to publish it, or to use collection information for marketing. We take reasonable steps to check accuracy and protect information when sharing it. Contact us to request access to or correction of your information, subject to applicable law.

See our payment and collection terms.

Third-party links

Links to other websites open services with their own privacy information. A phone or email link opens your chosen phone or email service.